Job Description

Claims & Data Entry Specialist

The Claims & Data Entry Specialist supports the Claims Department by processing, reviewing, and submitting various types of claims with a strong emphasis on accuracy and efficiency. This role requires exceptional attention to detail, strong data entry capabilities, and the ability to work in a fast-paced, office-based environment. The specialist will interact with internal teams as needed and ensure all claim documentation is handled promptly and correctly.

This position is part of a 2-person onsite team supporting Dollar General's claims operations.

Key Responsibilities

• Perform high-volume claim processing with accuracy and timeliness.
• Enter, update, and maintain data across multiple systems and claim platforms.
• Review claim information for completeness and accuracy prior to submission.
• Support the Claims Department with administrative duties as assigned.
• Handle incoming claim-related inquiries and escalate when necessary.
• Maintain confidentiality and compliance with claim handling guidelines.
• Organize documents, files, and digital records for tracking and auditing purposes.
• Provide excellent customer service when interacting with internal stakeholders.
• Assist with general office tasks as required in a small-team environment.

Qualifications

• 1+ year of office or administrative experience preferred.
• Prior claims processing or high-volume data entry experience strongly preferred.
• Strong typing skills and high accuracy rate.
• Excellent attention to detail and organizational skills.
• Ability to follow procedures and work independently while meeting deadlines.
• Strong customer service and communication skills.
• Comfortable working in an onsite office environment (not remote).

Working Conditions / Mental & Physical Demands

• Frequent exposure to copier/fax noise, toner, temperature changes, and risk of minor paper cuts.
• Possible exposure to varying weather conditions when moving between buildings.
• Regular contact with customers, employees, managers, and dispatch personnel; occasional contact with vendors/repair technicians.
• High stress levels due to tight deadlines and quick turnaround expectations.
• Physical effort required, including standing, walking, bending, reaching, climbing, and lifting/moving items up to 50 lbs.
• May require moving equipment up to 400 lbs. using carts or wheels.
• Walking between buildings may be necessary.

The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, skills, or working conditions for this role.

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