Job Description

About Us

QMaxx Products Group, Inc. (QMaxx) has introduced a family of proprietary lubricants and functional fluids (patents pending and published) that bring to market a unique revolutionary technology and game-changing set of properties. Its superiority is tested and proven by independent laboratories, scientists and major industrial clients. Scientifically formulated using 21st century technology, the current offering of 12 products is setting the industry standard for long-term protection against rust and corrosion under extreme industrial and environmental conditions.

About the Job

We are seeking a motivated and customer-focused Live Chat Representative to join our dynamic team. This role offers a unique opportunity to engage with customers in real-time, providing exceptional support and enhancing their overall experience. If you enjoy problem-solving and communicating with people in a fast-paced environment, this position is for you.

As a Live Chat Representative, you will be the first point of contact for our customers via online chat, helping to resolve inquiries efficiently and professionally while maintaining a positive brand image.

Responsibilities

• Respond promptly to incoming customer chat requests in a professional and courteous manner.
• Assist customers with product information, order status, troubleshooting, and other inquiries.
• Document customer interactions accurately and thoroughly in the company’s CRM system.
• Identify and escalate priority issues to the appropriate departments when necessary.
• Follow established guidelines and procedures to ensure consistent and high-quality service.
• Contribute feedback to improve chat scripts, FAQs, and customer support processes.
• Maintain knowledge of company products, services, and policies to provide accurate information.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Previous experience in customer service, preferably in a live chat or online support role.
• Excellent written communication skills with a strong command of English (US).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and live chat platforms is preferred.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to remain calm and professional under pressure.

Bonus Points

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Paid holidays

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