Job Description
Overview: We are seeking an experienced Medical Assistant Supervisor for our outpatient clinic. The Medical Assistant Supervisor oversees Medical Assistants in a co-lead structure, partnering with a second Supervisor to monitor daily operations, maintain quality standards, and support staff performance. This position serves as the primary clinical and operational point of contact for the department and plays a key role in patient experience, compliance, and overall departmental performance.
Who we are: LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida's leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally.
Key Responsibilities: - Oversee the efficient and effective day-to-day operations of the department.
- Able to assume any position within the department to assist in the workload or respond to patient emergencies.
- Conduct regular inspections using checklists of the department's production to ensure compliance and efficiency of operations.
- Address escalating delivery issues that may arise with patients.
- Ensure the operations of the Modalities department meet patient expectations.
- Work with the Medical Services Manager and HR to onboard new hires within the assigned area, including on-the-job training and acting as the new hire's buddy for the first two weeks.
- Assist the Medical Services Manager in organizing staff schedules based on absences and days with increased patient traffic.
- Work with the Medical Services Manager to train and retrain staff on the application of policies and procedures to ensure high-quality patient care.
- Ensure staff are completing daily and weekly position checklists.
- Maintain adequate inventory of office and medical supplies and submit requests as necessary.
- Inspect the department for cleanliness and ensure cleaning checklists are completed routinely.
- Analyze situations, identify problems, implement solutions, and evaluate outcomes.
- Evaluate and maintain policy application throughout the department to ensure compliance and accuracy.
- Assist in building company culture by creating a work environment focused on rewarding employees based on production and accomplishments.
- Identify training needs of the staff in the department and facilitate on-the-job training as applicable.
- Prepare and/or review reports related to weekly statistics and departmental production.
- Interact positively and demonstrate professional behavior and communication with employees and patients to foster a respectful and supportive workplace.
- Serve and protect the practice by adhering to professional standards, policies and procedures, and all federal, state, and local requirements.
Education and/or Experience: - Graduate of High school/GED or equivalent.
- Certified Medical Assistant (CMA) preferred; candidates who have completed an accredited Medical Assistant program without certification will also be considered.
- A minimum of three (3) years of clinical experience as a medical assistant.
- Demonstrated experience developing teams and establishing achievable performance goals.
- Demonstrated patience and compassion when working with patients who are ill.
- Superior communication skills and strong leadership presence.
- Intermediate computer skills and familiarity with office equipment.
- Critical thinker with strong conceptual and problem-solving skills.
- Strong understanding of medical terminology with the ability to learn new clinical skills.
- Ability to manage stress and multitask effectively in a fast-paced clinical environment.
Language Skills: Must speak English. Must have strong verbal and written communication skills, the ability to respond effectively to sensitive inquiries, and maintain confidentiality at all times.
Physical Demands of Position: While performing the duties of this job, the employee must be mobile throughout the clinic and between buildings as needed. Standing, lifting, walking, and sitting are required. Must be able to lift up to 30 pounds. Some clinic buildings are two stories, and most do not have elevator access; therefore, the employee must be able to climb stairs multiple times throughout the workday. There is an emotional demand associated with supporting patients who are ill and managing staff in a clinical environment.
Hours: This is a full-time salary position with a minimum of 41.50 hours per week in the office Monday thru Friday.
Benefits: - Employer sponsored Health, dental and vision insurance
- Health savings account
- Employee discount
- Paid Time Off
- Holiday Pay
LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.
Job Tags
Full time, Work at office, Local area, Monday to Friday