Job Description

Job Description

Job Description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Create memorable dining experiences by delivering warm, knowledgeable, and efficient service in a lively, fast-paced setting. Servers act as trusted guides by anticipating needs, showcasing the menu, and ensuring every guest feels valued from arrival to farewell.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Provide attentive, polished service with confidence in all food, wine, beer, and spirit offerings.
• Welcome guests with genuine enthusiasm, setting the stage for a fun and elevated experience.
• Take precise food and beverage orders, enter them accurately into the POS, and coordinate smooth, timely delivery from kitchen and bar.
• Maintain tables with care throughout the meal; pre-bussing, resetting, and supporting overall cleanliness and ambiance.
• Stay a step ahead by monitoring pacing, refilling beverages, and offering thoughtful suggestions or pairings.
• Manage billing and payments with accuracy, professionalism, and discretion.
• Complete side work with pride, including stocking stations, polishing glassware and silverware, and keeping sections guest-ready.
• Pitch in with bussers, hosts, and fellow servers to keep the floor humming smoothly during busy periods.
• Grow your craft by staying current on food trends, beverage knowledge, and evolving service techniques.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Minimum one (1) year of prior serving experience in a full-service dining restaurant.
• Valid OLCC permit and Food handler's permit required at or upon employment.
• Strong knowledge of wine, beer and cocktails or the ability to learn quickly.
• Ability to multi-task and remain calm under pressure in a high-volume setting.
• Excellent interpersonal communication and team work skills.
• Must meet health and sanitation standards at all times.
• Ability to follow directions.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet standing for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Occasionally sit. Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

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