Job Description
Description:
Come join the Basin Harbor team as we celebrate our 140th year - a milestone we’re honored to celebrate with our cherished community. We have plenty in store, from new experiences and enhancements to time-honored traditions that continue to make this lakeside retreat so special!
We are now accepting applications for Reservations Agents for our upcoming season.
Our Reservations Agents are responsible for handling customer inquiries, processing reservations, and ensuring a seamless booking experience. You will work directly with customers via phone, email, and other communication channels, providing exceptional service while maintaining accuracy and efficiency. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to manage multiple tasks in a fast-paced environment.
Please note: This is an ON-SITE role. This role is not eligible to work remotely.
Requirements:Education: High School Diploma or General Education Degree (GED), or one to 3 months related experience and/or training; or equivalent combination of education and experience.
Fluency in English: Excellent verbal and written communication skills in English are required; additional language proficiency is a plus.
Experience: Previous experience in a reservations, customer service, or hospitality role preferred but not required.
Technical Skills: Familiarity with booking systems and office software (e.g., Microsoft Office, CRM platforms) is a plus.
Attention to Detail: Strong attention to detail with the ability to accurately process and enter reservation data.
Multitasking Ability: Comfortable managing multiple tasks in a fast-paced environment while ensuring high-quality service.
Problem-Solving Skills: Ability to remain calm under pressure and resolve customer issues effectively and professionally.
Customer-Centric: Passionate about providing exceptional customer service and going the extra mile to meet customer needs.
Basin Harbor conducts pre-employment criminal background and reference checks on all employees.
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