Reservations Agent Job at Nantucket Island Management LLC., Boston, MA

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  • Nantucket Island Management LLC.
  • Boston, MA

Job Description

Reservations Agent

For 12 consecutive years, The Boston Globe has recognized White Elephant Resorts as one of the Top Places to Work in Massachusetts. We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen.

Location: Nantucket, MA or Boston, MA Schedule: 8-hour shifts between 12:00 PM 10:00 PM, including some weekends

As a Reservations Agent, you will serve as the first point of contact for our guests, helping them plan exceptional stays while delivering polished, personalized service. This role is ideal for a detail-oriented professional who thrives in a fast-paced, guest-focused environment.

Key Responsibilities

  • Maintain detailed knowledge of hotel accommodations, amenities, rates, and promotions
  • Manage room availability and reservation accuracy
  • Stay informed on local events and travel logistics to Nantucket, Palm Beach and Aspen
  • Accommodate special guest requests within the reservation system
  • Verify all reservation information to ensure accuracy

Qualifications

  • Sales-minded and goal-oriented
  • Strong communication and multitasking skills
  • Organized and detail-focused
  • Proficient with computers and Microsoft Office
  • Positive, flexible, and team-oriented

If you have excellent communication skills, are organized, flexible, great with computers and Microsoft office and have a sense of humor, we would love to welcome you to our White Elephant Resorts family.

Benefits & Compensation

We offer competitive compensation along with a comprehensive benefits package, including health, dental, and vision insurance; paid vacation; vested 401(k); life insurance; long-term care coverage; health club reimbursement; dining and hotel discounts; and more.

Nantucket Island Management LLC.

Job Tags

Work at office, Local area, Flexible hours, Shift work

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