Job Description

Crowd Management Position

This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of third party property and other duties as assigned.

Position Responsibilities

• Bag checking to ensure no contraband is permitted in the venue.
• Security screening via pat downs, the use of walk-through metal detectors or wand screening.
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance.
• Ensuring patrons do not enter non-public areas.
• Directs and interacts with the public, fellow employees and management.
• Assist with seating and directions as required.
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations.
• Observe, detect, correct and report any unsafe conditions on the premises.

• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies.
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility.
• Provide for written witness report as required.

Supervisory Responsibilities

None

Education and Experience

High school diploma or GED required

Skills and Abilities

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance and work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak, read and write English
• Must be at least 18 years old

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount of standing, walking, climbing and stooping. Position requires work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

Hourly Rate

$16.50 - $16.80

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Please go to the Employment page of dcucenter.com and apply thru the job-specific link.

To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.

Human Resources

DCU Center 50 Foster Street Worcester, MA 01608

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor

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